Prior to Booking - Answers

I have a price quote, I am ready to book, what are my booking options?

• You can book your vacation online or via fax. Visit our Booking page for details. Or call your agent to book via phone.

What are the benefits of travel insurance?

• Your insurance options will vary based on the type of package you are booking, so be sure to check with your agent regarding the insurance option(s) available to you prior to booking your vacation. Some benefits of insurance may include pre departure cancellation waiver, baggage coverage, trip interruption, trip delay, medical expense, emergency assistance or price guarantees.  If you have any questions regarding travel insurance, ask your agent or the insurance provider for specific details.

If I make a last minute deal booking, how do I get my documents?

• In most cases your documents will be sent to you via express carrier in order to get them to you in time for your departure. If you are traveling on a charter booking, we may be able to fax your documents to you or arrange for you to pick them up at the airport on your day of departure.

Prior to Travel - Answers

I already have a booking, how do I make a payment?

• You can apply a payment to your booking using a credit card, check or money order. Credit Card payments can be applied online, via fax, US Mail or by calling in your credit card payment to your agent. Check or Money Order payments should be mailed or sent via overnight courier to our office. Check or Money Order payments need to be in our office on or before the final payment date. Visit our Payments page for details.

Can I use more than one credit card or form of payment when paying for my trip?

• Yes. You can use multiple forms of payment for your vacation.

When is final payment due?

• Final payment is generally due 50 days prior to your departure for land based vacations or 70 days prior to deparutre for cruises unless otherwise noted on your quote and/or GoAwayTravel.com invoice. 

When will I get my Travel Documents?

• Travel documents are generally mailed out from our office 14-21 days prior to your departure. If you have provided us with an email address, you will receive an email message advising you when your documents are mailed. If travel documents are sent in the form of e-documents, they will be sent to your email address. If you do not have a valid email address, e-documents will be mailed.

What do I need for proof of citizenship?

• Proof of Citizenship Requirements
• For additional information visit the US Department of State Official Site. You can also find information on International Travel, Children & Family Travel Issues, Travel Warnings, Passports and more.

Do I need to reconfirm my flights?

• Yes. You should reconfirm your flights by calling the airline directly within 24 hours of your scheduled departure time.

When do I need to be at the airport?

• For domestic flights, suggested arrival time is 90 minutes prior to your flight.
• For international flights, suggested arrival time is 2 hours prior to your flight. If departing Nassau, Port-au-Prince, Port of Spain or Aruba suggested arrival time is 3 hours prior to your flight.
• When traveling around holidays or other peak travel times, allow additional time.
• Due to lengthy TSA security checkpoint waiting times, earlier arrivals are recommended at the following airports:
• Anchorage, AK (ANC)
• Atlanta, GA (ATL)
• Ft. Lauderdale, FL (FLL)
• Las Vegas, NV (LAS)
• Los Angeles, CA (LAX)
• Miami, FL (MIA)  
• Orange County/Santa Ana, CA (SNA)
• Orlando, FL (MCO)
• Philadelphia, PA (PHL)
• Pittsburgh, PA (PIT)
• San Jose, CA (SJC)

What should I do with my medication when traveling?

• Medication must be in it's original container and must be prescribed in the traveler's name. Medication should always be packed in your carry-on luggage.

During Travel - Answers

How can I call home? 

• Purchase a calling card prior to your departure or while in your destination. This is generally less expensive than making direct dial calls from your hotel room.

Will my cell phone work on my vacation?

• Bring your cell phone, as most Caribbean destinations have US-compatible cell service. Depending on your equipment and calling plan, a cell call will probably be less than a call from your room. Have a calling card available in case cell phone coverage is not available. You can check with your cellular phone service provider prior to departure to find out if they offer service in your destination are and to determine if any special settings need to be set when you arrive.

How can family members reach me?

• Family members can call the resort directly and ask to be connected to your room. Your hotel phone number is often listed on your travel documents.  If you are not able to locate the number for the resort, contact your GoAwayTravel.com agent.

Do I need to convert my money to local currency when I arrive at my destination?

• It is generally not necessary to exchange your money for local currency, as US dollars, traveler's cheques and major credit cards are widely accepted. Because the vendors often have a limited amount of change available in US currency, it is a good idea to bring a number of smaller bills with you or to exchange larger bills for smaller denominations at your hotel's front desk.

Who do I call when I can not resolve an issue at a hotel?

• Most travel packages include the services of an on-site or in-destination representative. The contact number for these parties will be listed in your travel documents. If no such number is listed, please contact your GoAwayTravel.com agent for assistance.