My agent diligently followed up on this issue and actively participated in seeing the problem through to resolution. Faced with the same situation, 99% of other travel professionals would have distanced themselves from the problem and left me swinging in the breeze. My agent didn’t do that. Even though you guys are an internet-based travel service, she performed with virtual “face to face” service. For that, I thank her and your company. I look forward to booking our next trip through my agent.